Meditech Clinical Applications Analyst

Company: HTC Global Services Inc
Location: Buffalo
Posted on: April 17, 2025

Job Description:

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

Do you have the following skills, experience and drive to succeed in this role Find out below.


At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Meditech Clinical Applications Analyst

The experienced Meditech Client/Server Clinical Applications Analyst is responsible for reviewing, analyzing, evaluating, and developing clinical Meditech application tools to meet customer needs; support project implementation activity; document requirements and define scope and objectives. The Analyst's primary goal is to support our clients with system break/fixes, system changes and enhancements, and ongoing system maintenance, which can include system testing, troubleshooting, and issue management. Provide technical application(s) support across multiple environments with a primary focus on Meditech Client/Server advanced clinical modules and provider and nursing support. Strong knowledge of clinical workflows are required. This position works under general supervision.

Primary Responsibilities

Maintain and support Meditech Client/Server EHR and supporting functionality, including but not limited to Order Management, Clinical Documentation, and Emergency Department Management and Surgical Services
Maintenance and support of the Meditech advanced clinical modules such as PCS, EDM, PWM, OE, ORM/OR, ITS, and PDOC to name a few
Work with nursing and clinical informatics to optimize and enhance existing workflows
Support and maintain Meditech application dictionaries and configurations
Provide end-user support for hospital applications and systems
Provide technical support for various external interfaces and integrations to 3rd party systems and partner sites
Review, schedule, test, implement and document any system modifications, upgrades or application changes
Troubleshoot system issues to resolution and provide timely and high-quality customer service
Escalate issues to vendor as needed and monitor vendor tickets for resolution.
Provide after-hours "on-call" support to troubleshoot and resolve system issues.
Work with client users and functional teams as needed.
Adheres to change management process for break fix and any system changes.
Performs system testing to ensure that all product functions work as designed.
Assist in documenting detailed description of user needs, program functions and steps required to develop or modify computer programs
Documents all build activities in conjunction with updating vendor provided applications specifications and perform integration and unit testing; adhere to version control processes
Experience collecting user requirements, translating to system feature enhancements, and requesting enhancements of a system administrator.
Ability to evaluate and analyze EHR features and functionality for problem resolution.
Provide support for the correct operational and clinical processes aligned with client's best practices.
May exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions.
Successfully engages in multiple initiatives simultaneously.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Maintains a positive work atmosphere by behaving and communicating in a manner that promotes a favorable working relationship with customers, clients, co-workers and management.
Other duties as assigned.

Knowledge, Skills and Abilities (KSAs)

Meditech build, testing and implementation experience
A minimum of three (3) years of application analysis and coordination experience, OR five (5) years of professional/technical experience in health care involving clinical workflow/operations or clinical systems support preferred
Experience building and supporting Meditech Client/Server required
Experience with Meditech advanced clinical modules required such as PCS, EDM, PWM, OE, ORM/OR, ITS, and PDOC
Strong knowledge of clinical workflows required
Experience with Meditech Client/Server 5.66 or higher a plus
Experience supporting and participating in a Meditech upgrade a plus
Excellent troubleshooting skills, with the ability to communicate resolutions to customers
Excellent communication, interpersonal, and organization skills
Excellent client, vendor, project team, and employee relationship skills
Well-developed analytical, problem solving, and multi-tasking skills
Strong work ethic, team and customer service orientation, proven dependability and promptness

Education and Experience

Bachelor's degree in Computer Science, Information Technology or equivalent education and experience and
3 to 5 years of experience in a professional capacity within a computing environment, with a demonstrated progression in responsibilities
3 to 5 years of experience with maintenance and support of Meditech Client/Server EHR
Experience utilizing ticket management system ServiceNow preferred
Previous Healthcare Industry Experience Required.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.



For information on the compensation range for the job and an overview on benefits that HTC Global Services offers please email compensationrange@htcinc.com. The salary, other compensation and benefits information shared by HTC would be accurate as of the date of sharing the information. The disclosed range would consider factors not limited to, geographic location, educational qualification, relevant experience, certifications, skills, suitability/fit for the role, and business or organizational needs. HTC Global services reserves the right to modify the ranges at any time, subject to applicable law.

#LI-ST1 #LI- Hybrid

Keywords: HTC Global Services Inc, Cheektowaga , Meditech Clinical Applications Analyst, Healthcare , Buffalo, New York